Version 1.1
Effective Date: 1 July 2026
1. Introduction
At Dawa Exec Ltd, we aim to make payment simple, secure and convenient while providing a professional and transparent booking experience.
Unless otherwise agreed in writing, payment in full is required before the commencement of the booked journey.
Payment is deemed to have been received only when cleared funds have been received by Dawa Exec Ltd.
This Payment Methods page should be read together with our Passenger Booking Contract and Cancellation Policy.
2. Accepted Payment Methods
Dawa Exec Ltd currently accepts payment by one or more of the following methods:
- Debit Card
- Credit Card
- Apple Pay
- Google Pay
- Secure Online Payment Links
- Bank Transfer
- Cash (where agreed in advance)
Available payment methods may vary depending upon the nature of the booking and operational requirements.
3. Booking Requests, Quotations & Payment
Bookings are requested through the Dawa Exec Ltd website using our online booking request forms.
Once a booking request has been received and reviewed, Dawa Exec Ltd will provide the Passenger with a quotation together with a payment request using the payment method selected within the booking request form.
Depending on the option chosen by the Passenger, the payment request may be issued by secure Stripe payment link, bank transfer details, Apple Pay, Google Pay, debit card, credit card or another approved payment method offered by Dawa Exec Ltd.
Upon successful receipt of cleared funds, a formal Booking Confirmation will be issued confirming that the booking has been accepted and reserved.
4. Airport Transfers
Airport transfer bookings normally require payment in full before travel.
This enables Dawa Exec Ltd to confirm the booking, allocate a suitable driver and ensure a smooth and efficient collection process.
Cancellation and refund rights remain subject to the Dawa Exec Ltd Passenger Booking Contract and Cancellation Policy.
5. Standard Pre-Booked Journeys
Standard pre-booked journeys normally require payment in full before the commencement of the journey, unless otherwise agreed in writing by Dawa Exec Ltd.
Where payment has not been received by the agreed time, Dawa Exec Ltd reserves the right to decline, suspend or cancel the booking.
6. Hourly Chauffeur Hire
Hourly chauffeur hire bookings are charged according to the number of hours reserved and confirmed at the time of booking.
The applicable hourly rate will be quoted before the booking is accepted.
Different hourly rates may apply depending upon factors including:
- Vehicle category.
- Date and time.
- Journey requirements.
- Waiting time.
- Airport access charges.
- Parking charges.
- Additional services requested.
- Operational requirements.
Hourly hire bookings normally require payment in full before the scheduled commencement time, unless otherwise agreed in writing.
Any approved additional hours requested during the booking will be charged at the applicable hourly rate agreed for that booking.
Parking charges, airport charges, tolls, congestion charges, Ultra Low Emission Zone charges and any other agreed costs may be charged separately where applicable.
Hourly hire bookings remain subject to driver working time regulations, legal rest requirements and vehicle availability.
7. ASAP Bookings
ASAP (As Soon As Possible) bookings require payment in full before a driver is allocated.
This enables Dawa Exec Ltd to dispatch a suitable driver and vehicle without unnecessary delay.
Where an ASAP booking is cancelled within five (5) minutes of driver allocation, a refund will normally be issued less the applicable £12 administration and dispatch charge.
Further information regarding cancellations and refunds is available within the Dawa Exec Ltd Passenger Booking Contract and Cancellation Policy.
8. Secure Payment Requests
For customer convenience, Dawa Exec Ltd may issue payment requests by:
- Stripe payment link.
- Email.
- SMS.
- WhatsApp.
- Bank transfer instructions.
- Other authorised communication methods.
Passengers should only make payments using payment requests or payment details issued directly by Dawa Exec Ltd.
9. Cash Payments
Cash payments may be accepted for certain bookings where agreed in advance.
Where cash payment has been agreed, payment may be requested before or at the commencement of the journey.
Drivers may refuse to commence a journey where agreed payment arrangements have not been satisfied.
10. Refunds
Approved refunds will normally be processed within seven (7) business days using the original payment method wherever reasonably practicable.
Actual processing times may vary depending upon the payment provider, card issuer or financial institution and are outside the control of Dawa Exec Ltd.
Refund eligibility is governed by the Dawa Exec Ltd Passenger Booking Contract and Cancellation Policy.
11. Questions About Payments
If you have any questions regarding quotations, payment methods, invoices or refunds, please contact us.
Dawa Exec Ltd
Company Number: 17265271
Registered Office: 4 Forbes Street, London, E1 1PF, United Kingdom
Telephone: +44 (0)20 3679 1998
24/7 Booking, Journey & Customer Support: +44 (0)7417 514014
Email: info@dawaexec.com
Website: https://dawaexec.com
ICO Registration Number: ZC168060