1. Introduction
Airport Arrivals
2.1 Payment Requirements
2.2 Cancellation Rules
2.3 No-Show Policy
Airport Departures
3.1 Payment Requirements
3.2 Cancellation Rules
3.3 No-Show Policy
Hourly Hire Bookings
4.1 Payment Requirements
4.2 Cancellation Rules
4.3 No-Show Policy
Non-Airport Pre-Booked Journeys
5.1 Booking Deposits
5.2 Cancellation Rules
ASAP Bookings
6.1 Payment Requirements
6.2 Cancellation Rules
6.3 No-Show Policy
Waiting Time
7.1 Included Waiting Time
7.2 Additional Waiting Time Charges
8. Journey Amendments
9. Refund Method
10. Contact Information
11. Passenger Booking Contract
1. Introduction
This Cancellation Policy provides a summary of Dawa Exec Ltd’s cancellation and refund arrangements.
The Passenger Booking Contract contains the full legal terms governing cancellations, refunds, deposits, waiting time charges, no-shows, journey amendments and payment obligations.
By making a booking with Dawa Exec Ltd, the Passenger agrees to this Cancellation Policy, the Passenger Booking Contract and the Dawa Exec Ltd Terms & Conditions.
2. Airport Arrivals
2.1 Payment Requirements
Airport arrival bookings require payment in full no later than 24 hours before the scheduled flight arrival time.
2.2 Cancellation Rules
- Cancel 2 hours or more before the scheduled flight landing time: Full refund.
- Cancel less than 2 hours before the scheduled flight landing time: No refund.
2.3 No-Show Policy
Where a Passenger fails to attend the agreed collection point within the applicable waiting period, the booking shall be treated as a no-show and no refund shall be payable.
3. Airport Departures
3.1 Payment Requirements
Airport departure bookings require payment in full no later than 24 hours before the scheduled pickup time.
3.2 Cancellation Rules
- Cancel 1 hour or more before the scheduled pickup time: Full refund.
- Cancel less than 1 hour before the scheduled pickup time: No refund.
3.3 No-Show Policy
Where a Passenger fails to attend the agreed collection point within the applicable waiting period, the booking shall be treated as a no-show and no refund shall be payable.
4. Hourly Hire Bookings
4.1 Payment Requirements
Hourly hire bookings require payment in full no later than 24 hours before the scheduled commencement time unless otherwise agreed.
4.2 Cancellation Rules
- Cancel 24 hours or more before the booking start time: Full refund.
- Cancel less than 24 hours before the booking start time: No refund.
4.3 No-Show Policy
No-shows are not eligible for a refund.
5. Non-Airport Pre-Booked Journeys
5.1 Booking Deposits
A booking deposit is required:
- £10.00 for bookings up to £70.00.
- £20.00 for bookings exceeding £70.00.
5.2 Cancellation Rules
- Cancel 1 hour or more before the scheduled pickup time: Deposit refunded.
- Cancel less than 1 hour before the scheduled pickup time: Deposit retained as the cancellation charge.
6. ASAP Bookings
6.1 Payment Requirements
ASAP bookings require payment of the full quoted fare before a driver is allocated.
6.2 Cancellation Rules
- Cancel within 5 minutes of driver allocation: Refund issued less a £12.00 administration and dispatch charge.
- Cancel more than 5 minutes after driver allocation: Refunds are at the discretion of Dawa Exec Ltd, taking into account costs incurred and the stage of the booking.
6.3 No-Show Policy
No-shows are not eligible for a refund.
7. Waiting Time
7.1 Included Waiting Time
- Standard pickups: 15 minutes.
- Airport arrivals: 60 minutes from the recorded flight landing time.
7.2 Additional Waiting Time Charges
Additional airport waiting time is charged at:
£2.50 per 10-minute period or part thereof.
These waiting time charges apply to all vehicle categories.
8. Journey Amendments
Passengers may request destination changes, additional stops or booking amendments.
Requests are subject to availability and acceptance by Dawa Exec Ltd.
Additional charges may apply including:
- Mileage charges
- Waiting time charges
- Parking charges
- Airport charges
- Toll charges
- Congestion Charges
- ULEZ Charges
- Other applicable costs
9. Refund Method
Approved refunds will normally be returned using the original payment method used for the booking.
Refund processing times may vary depending upon the payment provider and banking institution.
10. Contact Information
Questions regarding cancellations or refunds may be directed to:
Company: Dawa Exec Ltd
Location: London, United Kingdom
Telephone: +44 (0)20 3679 1998
24/7 Support: +44 (0)7417 514014
Email: info@dawaexec.com
Company Number: 17265271
Website: https://dawaexec.com
11. Passenger Booking Contract
This Cancellation Policy is provided for convenience only.
The Dawa Exec Ltd Passenger Booking Contract contains the full terms governing cancellations, payments, refunds, waiting time charges, no-shows and other booking conditions.
In the event of any inconsistency between this Cancellation Policy and the Passenger Booking Contract, the Passenger Booking Contract shall prevail.
By making a booking with Dawa Exec Ltd, Passengers agree to the Passenger Booking Contract.