Privacy Policy | Dawa Exec

Effective Date: 06 June 2026 Version 1.0

1. Introduction

Dawa Exec Ltd is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how Dawa Exec Ltd collects, uses, stores, shares and protects personal data obtained through our website, booking systems, communications and services.

Dawa Exec Ltd processes personal data in accordance with the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

By using our website, contacting us or booking our services, you acknowledge this Privacy Policy.

2. Data Controller

For the purposes of data protection legislation, the data controller is:

Company: Dawa Exec Ltd

Location: London, United Kingdom

Telephone: +44 (0)20 3679 1998

24/7 Support: +44 (0)7417 514014

Email: info@dawaexec.com

Company Number: 17265271

Website: https://dawaexec.com

3. Personal Data We Collect

Dawa Exec Ltd may collect and process the following information:

Identity Information

Name
Passenger names
Company name (where applicable)

Contact Information

Telephone numbers
Email addresses
Correspondence addresses

Booking Information

Pickup addresses
Destination addresses
Flight details
Booking dates and times
Vehicle requirements
Passenger requirements
Child seat requirements
Pet transport requests

Payment Information

Payment status
Transaction references
Payment amounts

Dawa Exec Ltd does not store full payment card details.

Online payments are processed securely through Stripe or other authorised payment providers.

Technical Information

IP address
Browser type
Device information
Website usage information
Cookie data

Communications

Emails
Contact form submissions
Booking enquiries
Complaints
Customer feedback
Telephone communications

4. How We Collect Information

Personal information may be collected when:

A booking is made.
A quotation is requested.
A contact form is submitted.
A complaint is submitted.
Feedback is provided.
A payment is made.
The website is used.
Communication occurs by telephone, email, SMS or WhatsApp.

5. How We Use Personal Information

Dawa Exec Ltd may use personal information for:

Booking Administration

Processing bookings
Allocating drivers
Managing journeys
Providing quotations

Customer Communications

Booking confirmations
Journey updates
Service communications
Customer support

Payment Processing

Processing payments
Managing refunds
Preventing fraud

Operational Management

Driver allocation
Journey management
Service improvement

Legal and Regulatory Compliance

Compliance with applicable laws
Regulatory obligations
TfL requirements
Insurance requirements

Complaint Handling

Investigating complaints
Responding to customer concerns
Maintaining complaint records

6. Legal Basis for Processing

Dawa Exec Ltd processes personal data under one or more of the following lawful bases:

Contractual Necessity

Processing required to provide quotations, bookings and transport services.

Legal Obligations

Processing required to comply with legal, regulatory, taxation, insurance and licensing obligations.

Legitimate Interests

Processing necessary for:

Business administration
Fraud prevention
Service improvement
Complaint handling
Website security

Consent

Where required, consent may be relied upon for certain communications and non-essential cookies.

7. Sharing Personal Information

Dawa Exec Ltd may share personal information where necessary with:

Drivers

To facilitate and perform booked journeys.

Licensed Private Hire Operators

Where bookings are lawfully subcontracted.

Payment Providers

Including Stripe and other authorised payment processors.

Professional Advisers

Including accountants, insurers, solicitors and regulatory advisers.

Government and Regulatory Bodies

Where disclosure is required by law or regulatory obligation. Dawa Exec Ltd does not sell personal data to third parties.

8. Website Analytics and Cookies

Dawa Exec Ltd uses:

Google Analytics

To understand website traffic and visitor behaviour.

WPForms

To process contact forms, booking enquiries, complaints and feedback submissions.

Stripe

To securely process online payments. Further information can be found in the Dawa Exec Ltd Cookie Policy.

9. Data Retention

Dawa Exec Ltd will retain personal information only for as long as reasonably necessary for:

Booking administration
Customer service
Legal obligations
Regulatory compliance
Insurance purposes
Financial record keeping
Complaint handling

Retention periods may vary depending upon the type of information and applicable legal requirements.

10. Security of Personal Information

Dawa Exec Ltd takes reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Despite these measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. International Transfers

Some service providers used by Dawa Exec Ltd, including Google and Stripe, may process information outside the United Kingdom.

Where international transfers occur, Dawa Exec Ltd will take reasonable steps to ensure appropriate safeguards are implemented in accordance with UK data protection legislation.

12. Your Rights

Subject to applicable law, individuals may have the right to:

Access their personal data.
Request correction of inaccurate data.
Request deletion of personal data.
Restrict processing.
Object to processing.
Request transfer of personal data where applicable.
Withdraw consent where processing relies upon consent.

Requests should be submitted to:

info@dawaexec.com

13. Complaints About Data Protection

Individuals who believe their personal information has been handled improperly may contact Dawa Exec Ltd in the first instance.

Individuals also have the right to lodge a complaint with the:

Information Commissioner’s Office. The ICO website can be found at: Information Commissioner’s Office (ICO)⁠ our ICO Registration Number is 00014362716

14. Changes to This Privacy Policy

Dawa Exec Ltd may amend this Privacy Policy from time to time.

Updated versions will be published on the website and shall take effect upon publication unless otherwise stated.

15. Contact Information